Last Updated: 9/30/24

At Prime Author Publishing, we strive to provide the highest quality services. We understand that there may be occasions where you feel a refund is necessary. Below are the conditions under which refunds may be issued:

1. Editing Services

• Full Refund: Available only if the editing process has not started.
• No Refunds After Start: Once editing has commenced, refunds are not available.
• Quality Issues: If you’re dissatisfied with the quality, we will work with you to revise the work as needed, but no refunds will be issued.

2. Design Services (Cover Design, Illustrations, etc.)

• Full Refund: Available if no design work has begun.
• Revisions Instead of Refunds: If you are not satisfied with the initial design, we will make revisions within the scope of the original agreement. Refunds are not offered after work has commenced.
• Customer Satisfaction: We strive to ensure you are happy with the final product, offering multiple rounds of revisions if needed.

3. Ghostwriting & Publishing Services

• Non-Refundable: Due to the custom nature of these services, refunds are not available once work has begun.
• Revisions: We offer revisions to address concerns, but refunds will not be provided unless there is a failure on our part to deliver as agreed.

4. Refund Requests for Delayed Delivery

• If we fail to deliver services on time due to circumstances within our control and do not communicate the delay, you may be eligible for a refund or credit for future services.
• We will not issue refunds for delays caused by incomplete materials provided by the client or lack of timely feedback.

5. Refund Process

Refunds must be requested in writing by emailing us at info@primeauthorpublishing.com  within 30 days of receiving the final product. All refund requests will be reviewed on a case-by-case basis, and Prime Author Publishing reserves the right to refuse any refund that does not meet the conditions outlined above.